Segura explains: "The woman really wanted me to be involved and count the errors. "You have 100 hacking files on your computer, you are very high risk." She warned not to delete any of the files as they could be activated and crash the computer. She said that these were "malicious hacking files that are making the computer infected and the system slow". She then instructed Segura to enter in "Prefetch" into the start>run menu, which opens up the prefetch folder, which actually keeps track of how your computer starts and which programs you commonly open. These are major problems and it doesn't matter if you have one or two errors or more than that.Įach one has already started corrupting your whole computer system."
She asked him to count the number of red cross-marked errors and yellow warnings, before warning him: "These errors and warnings are very much harmful for your computer. The caller – initially a woman – directs Segura to look at his Event Viewer, which logs all Microsoft error reports. Please attach it to your reply.As soon as Segura received a call, he decided to turn on his virtual machine and start recording the call and his computer screen. The first time the tool is run, it makes also another log ( Addition.txt).It will make a log ( FRST.txt) in the same directory the tool is run.When the tool opens click Yes to disclaimer. Only one of them will run on your system, that will be the right version.
If you are not sure which version applies to your system download both of them and try to run them. Note : You need to run the version compatible with your system. Please download Farbar Recovery Scan Tool and save it to your desktop. Please copy and paste the contents of that log into your next reply. After the restart, a log will open when logging in.Once the cleaning process is complete, AdwCleaner will ask to restart your computer, please do so.Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button.
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